What is your cancellation policy?

We do not accept cancellations.

​

I changed my mind, can I get a refund?

Due to these items being very limited, we do not take returns for refunds. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct size and color of your items.

​

What is your return policy?

We do not accept returns. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and colors of your items. Please do not ship your items to our location with the intention to return the item and receive a refund. Items sent to our location will not be returned to the sender under any circumstance unless paid for by the sender.

​

What is your gift return policy?

We do not accept gift returns. ALL SALES ARE FINAL. 

​

Can I return or exchange a sale item?

We do not accept returns for sale items. ALL SALES ARE FINAL.

​

What is your exchange policy?

We do not accept exchanges. ALL SALES ARE FINAL. Please make sure that before you finalize your purchase, you have selected the correct sizes and color of your items.

​

We will only consider exchanges for damages or defects, or if the wrong product(s) were shipped to you by mistake.  To be considered, exchanges must be requested within 48 hours of receipt and items must be in new condition (un-worn with all tags and labels attached).  The item MUST be in the same condition that it was received (unwashed and unworn). We CANNOT exchange the item if it has been worn, washed, or damaged.  All requests for an exchange must be made within 48 hours after the package is received.  All exchange shipments are the responsibility of the customer. Exchange requests made after 48 hours of receipt of the item will not be accepted. ALL ELIGIBLE EXCHANGES ARE SUBJECT TO AVAILABILITY OF INVENTORY. ITEMS THAT ARE ELIGIBLE FOR AN EXCHANGE MAY ONLY BE EXCHANGED ONCE PER ORDER.

​

If you would like to exchange an item due to defect or damage at the time of delivery to you, please contact customer service for authorization. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within 72 hours, whether or not you are entitled to a replacement as a result of the defect or damage. If entitled to a replacement item due to defect or damage, we will replace the product, subject to inventory, within 3-5 business days.  If the item is out of stock you will receive a full refund for the item purchased and shipping.

​

If you would like to exchange an item due to the wrong item being shipped to you, please contact customer service for authorization. Upon receipt of the wrong item, we will fully examine it and notify you via e-mail, within a reasonable period of time. If the wrong item is returned with damages or defects, you may be responsible for damages or defects that were caused after you received the item. If entitled to a replacement item due to the wrong item being shipped to you, we will replace the product, subject to inventory, within 3-5 business days.  If the item is out of stock you will receive a full refund for the item purchased and shipping.

​

If we authorize your exchange, please include a copy of the receipt, your contact number, and the item information (such as name, color, and size) that you would like with your return. After we have received the package, we will contact you to confirm the details and have the new item sent out.

​

​

Can I make address changes to my order?

As soon as you place your order, we’re on it – we know you need it fast! Unfortunately this means we will be unable to make any changes to orders unless customer service has been contacted within 4 hours of the order being placed.  In most cases it’s already being processed at the warehouse (literally within seconds!) so anything over the allotted time frame willl not be changed.  Orders with expedited shipping are not eligible for address changes.

​

​

What if I never received my item?

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon request, we will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for you to investigate. If an item was lost or stolen, it is your responsibility to file a claim with the shipping carrier to receive compensation for lost or stolen packages that are the fault of the shipping carrier.

​

How do I contact Customer Service?

Please email us at elleachicboutique@gmail.com. Please make sure to include all relevant information like your order number, style name, size and color so we can better assist you.

​

What payment options are available?

We accept PayPal and all major credit cards.

​

Do you ship internationally?

Currently we are not offering any international shipping.

​

Do you ship to Post Office Boxes?

Yes, we ship packages to PO Boxes.

​

How do I track my order?

Upon processing you will receive shipping and tracking via email to track your delivery.

​

What are your delivery options?

We ship through the United States Postal Service, and standard shipping is sent via Priority Mail and normally arrives between 3-5 business days after the order has been processed. Expedited shipping normally arrives between 1-2 business days after the order has been processed.  

​

How long does order processing take?

Orders are processed for shipping within 3 business days after the order has been placed.  

​

How do I know you have received my order?
Once you've placed your order, you will be directed to an order confirmation message which will contain your order number. This information will also be emailed to you; this can take up to 30 minutes to arrive in your inbox- so hold tight! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you.

​

My promo code isn't working:  Entered a promo code into the “coupon code box”, clicked “use” but getting an “invalid code” message in red text?  

Check the below helpful tips and FYIs before getting in touch:

• All codes have an expiry date you know. Check the email in which you received the code to confirm how long you have to use it.

• Check you do not have any sale (red prices) or premium items in your basket. Codes cannot be used on these.

• Make sure you are entering the code in capital letters and without any spaces. This is super important!

• Make sure you are not trying to apply more than one promo code per order.

• Make sure you have selected the relevant delivery method, if your code is a delivery discount.

• Items that are already on sale (red prices) will be excluded from any further discount via promo code (unless otherwise stated).

• Most of our codes are single use, so if you have used the code before and it is now showing as invalid then please check the terms of the code to confirm if it is single use

​